Warranty, complaints and returns

Product warranty
All products have a 24-month warranty with receipt and 12 months with electronic invoice for defects. of manufacturing.
The warranty does not cover products that are used in a manner unsuitable for their manufacturing and does not cover poor or absent maintenance of the goods.
All our products are delivered with an accompanying invoice or receipt , if one of these documents is not present in the package that arrives, please inform us as a matter of urgency of the absence of this document.
The proof of purchase is essential to be able to make use of the guarantee.
Cinedelic Srl - website: www.cinedelic.com specifies that the commercial guarantee conditions provided, whatever they may be, are without prejudice to the consumer's rights established by the DECREE LEGISLATIVE 2 February 2002, n.24.

When problems arise in using the products we recommend that you contact customer service by telephone Tel:+39 3381794364 together with whom we will evaluate whether to send the goods to our office to check for defects of the product.

When the customer decides to send the goods back to us he must be aware that:

  • if the product is found to be defective (manufacturing), it will be a new one immediately sent (land shipping and collection costsin this caseare at our expense, Cinedelic Srl)
  • if it is determined that the product is not defective , but only unloaded or damaged by misuse or lack of maintenance, the product will be returned. returned in optimal conditions if possible(the costs of collection and shipping will be charged to theCUSTOMER)

To collect the product to be verified you must have a written request via email to be sent to the email address info@cinedelic.com

We need the following information in the email:

    • name of contact
    • address
    • telephone
    • approximate collection times< /li>
    • note

RETURNS AND REFUNDS
WHAT IS IT? YOUR RETURN POLICY?
All products purchased directly on our site can be returned within 30 days from the date of receipt of the package. The product must be in like new condition, unused and must be returned in its original packaging, complete with all seals and labels still applied.

I RECEIVED THE WRONG ITEM
We are very sorry if you received an item that does not correspond to what you specified. that you ordered. Please contact our Customer Service immediately at info@cinedelic.com. to resolve the problem as soon as possible.

MY ORDER IS ARRIVED DAMAGED
Contact customer service as soon as you discover the defect and provide as many details as possible (the order number, which item is defective, what the defect is, etc.). A Customer Service representative will find your a solution and will respond to your request as soon as possible.

WHERE SHOULD I SEND MY AUTHORIZED RETURN?
Our customer servicewill be I am happy to provide you with clarifications and assistance on the complete return procedure.

HOW CAN I RECEIVE ASSISTANCE REGARDING MY ORDER?
Our customer service will be happy to help you. I am happy to provide you with clarifications and assistance in all phases of the online purchase and, subsequently, for all your needs.

WHAT DO I DO IF I HAVE ENTERED THE INCORRECT SHIPPING ADDRESS?
Your order is not registered. Has it been shipped yet? Then it's It is possible to request a change in the address details by contacting our customer service, preferably by telephone on 393381794364 to act as quickly as possible. qYour order is already been shipped? Contact the courier, they may be able to enter the correct shipping address.

CAN I CHANGE OR CANCEL AN ORDER AFTER ACCEPTING IT?
You will be able to modify your order until checkout. Once confirmed and paid it will not be more possible to cancel or modify it.


Complaints

And’ It is possible to forward complaints and any complaints to Cinedelic Srl - cinedelic.com to the email address website@cinedelic.com  or from the appropriate contact section of the
The Complaints system represents for us constant feedback on customer satisfaction and allows us to carry out an objective and direct evaluation of the work carried out, identify any problems and shortcomings, resolve errors and inefficiencies in order to achieve continuous improvement of the service.